PROJECTS

We have experience working within the Middle East and have recently worked in the United Arab Emirates and Kuwait.  Our work in the Middle East includes a review of the Civil Defense Fire and Rescue Service and support delivery of a major transformation program intended to create a more efficient, effective and enhanced emergency service provision. We have been appointed by the Home Office as Subject Matter Experts in the field of Emergency Services.  We work with the UK and Welsh Government, Local Government Association, London Councils, local authorities and fire and rescue services. Additionally we have a growing portfolio of private sector clients including PWC, Capita, ORH Ltd, Health Safety Emirates and the Fire Safety Scheme UK. We deliver highly contemporary sector advice and technically  competent solutions in all of our projects.

Project Examples 

 

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Strategy and Business Development


REVIEWING STRATEGY AND ACHIEVING BUSINESS GROWTH WITH ORH (Opperational Research in Health)

Background to Assignment

Despite being a successful consultancy with a loyal client base, the senior team at ORH were hugely ambitious about growing their business. During initial discussion with Greston, it became clear that significant synergies could be achived by combing the technical know-how of ORH with the expertise in emergency services and access to professional networks that Greston were able to provide. As a result a formal business partnership was agreed.

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Assignment Details

Greston and ORH worked jointly to identify and secure new business opportunities in the UK and overseas emergency services sector.

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Results Achieved

ORH have entered into detailed commercial discussions with both clients and other partners including delivering their Dynamic Cover Tool into additional Call Receipt and Mobilising Systems.

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Client Testimonial

“We have already benefited immensely from our relationship with Greston – Dave and Andy are personable, professional and knowledgeable. Their advice is accurate and contemporary, providing ORH with relevant emergency services sector information to help with the growth and continued success of the company” – ORH

OXFORD HR TECHNOLOGY LTD WITH THE ILEADER PROJECT

Background to assignment

Oxford HR Technology Ltd created iLeader after they researched organisational productivity. Their research found that many staff and managers are uncertain about exactly how to do a task, or how to phrase something, or which procedure to follow. Or they get distracted while doing something, or they just forget a step. While training and e-learning help, they’re expensive and don’t adapt to the situation right now. At the same time, organisation leaders find it hard to see how their people were executing best-practice, and give appropriate support to employees.

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Assignment Details

Greston and was asked by Oxford HR Technology Ltd to help develop iLeader so that its use can assist and support the public sector, especially Fire and Rescue Services within the UK. Additionally, through Greston’s network and reach into the sector, to create opportunities for the iLeader platform to be demonstrated to Fire and Rescue Services, ORH worked jointly to identify and secure new business opportunities in the UK and overseas emergency services sector.

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Results Achieved

Through deploying sector specific experts from our associate base, Greston has developed the workflows within the iLeader platform to ensure it meets the needs of modern-day fire and rescue services. This includes areas highlighted within published reports from Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) who independently assesses the effectiveness and efficiency of police forces and fire & rescue services. Through direct discussions with services, the iLeader platform is now being trialled in several fire and rescue services in the UK.

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Client Testimonial

“Both the iLeader platform and Oxford HR Technology Ltd have significantly benefited from our commercial relationship with Greston. Through their professional approach, guidance, advice and service contacts, we are now enjoying growing relationships with fire and rescue services and the emergency services sector.

Feedback from clients using the iLeader are saying that it is like giving our staff a real-time mentor that is with them all the time, reducing uncertainty about what to do, no more avoiding difficult tasks, no more forgetting a crucial step, just an easier, faster, better way to do it right every time.

We will continue to build our relationship with Greston to ensure our platform continues to develop to meet the needs of our clients." Scott Druck CEO, Oxford HR Technology Ltd




Independent Audit, Review and Performance Assurance


NORTH YORKSHIRE POLICE FIRE AND CRIME COMMISSIONERS OFFICE

Background to assignment

Following the decision of the Home Secretary, the governance of North Yorkshire Fire and Rescue Service was set to transfer under the Political Leadership of the North Yorkshire Police, Fire and Crime Commissioner (NYPFCC). In preparation for the transfer, Greston was appointed by the NYPFCC to provide several ‘due diligence’ reports.

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Assignment Details

Three distinct pieces of work were commissioned, namely:

  1. A Baseline Report - creation of a comprehensive report with reference to the baseline operating model of NYFRS with recommendations for service improvement and compliance.
  2. A Future Options Report – strategic and operational options report concerning the delivery of a more efficient and effective service model
  3. Strategic Plan – creation of a strategic plan covering the period to March 2021 to deliver a more efficient and effective NYFRS aligned to the joint governance arrangements with North Yorkshire Police, including synergies with the Police and Crime Plan.

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Results Achieved

All three reports were delivered on time and fully accepted and endorsed by the Police and Crime Commissioner and the Police and Crime Panel of North Yorkshire.

The outcome for North Yorkshire was a clear strategy going forward including

  1. Vision
  2. Priorities
  3. Objectives
  4. Governance and Accountability
  5. Financial Overview and sustainable budget programme
  6. Protection, prevention and operational delivery synergies and with the existing Police and Crime Plan 2017-2021
  7. A Principal and Senior Officer (Area Manager and above) review
  8. Strategic Gold Incident Command requirements of NYFRS.
  9. Resilience, collaboration and sharing of expertise with neighbouring authorities.

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Client Testimonial

“Dave is highly competent, well organised and an excellent communicator. The review that Dave undertook was extremely thorough and clearly demonstrated his wealth of experience within the fire and rescue environment. He was able to build a quick rapport with staff at all levels and it was clear that employees warmed to his approach and personality and respected his knowledge. A concise and well written report providing strengths, weaknesses, opportunities and threats, and a set of recommendations for service improvement and compliance was produced by Dave, together with an expertly delivered presentation to senior management. His work has provided clear, strategic direction for the Fire and Rescue Service and the OPFCC. Dave achieved all deadlines and surpassed expectations in terms of the content of the reports, addressing all objectives outlined in the original brief. We would therefore highly recommend Dave Etheridge of Greston Associates.”

- Fiona Kinnear Policy and Scrutiny Officer (Fire and Rescue), on behalf of the North Yorkshire Office of the Police, Fire and Crime Commissioner.

INDEPENDENT ASSURANCE OF ESSEX COUNTY COUNCIL'S RESPONCE TO GRENFELL TOWER TRAGEDY

Back ground to assignment

In the aftermath of the Grenfell Tower tragedy, Essex County Council decided to set up an independently-Chaired, cross-party Commission to review the council’s response to the disaster, as well as examine how effectively fire safety standards were being managed across the organisation’s property portfolio.

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Assignment Details

Andy was engaged to Chair the Commission. Working with councillors appointed to the Commission and council officers, he developed the scope and terms of reference for the project. In the three months that followed, the commission gathered and analysed a significant body of evidence from a wide variety of sources before producing a report which was submitted for consideration by the Leader of the Council.

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Results Achieved

The fourteen recommendations made by the Commission were all accepted by the Leader of the Council and subsequently implemented. As a result, councillors and senior officers can be confident that their authority’s response to Grenfell has been appropriately focused, comprehensive and effective.

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Client Testimonial

"In the wake of the Grenfell Tower tragedy, Essex County Council agreed to set up an independent property review commission on a cross party basis. The Commission conducted a comprehensive review of the ECC estate, investigating building cladding, and scrutinising general fire safety standards by exploring written evidence, hearing expert testimony, and attending site visits.

ECC were pleased to appoint Andy Fry as the Independent Chairman of the commission. Andy brought credibility to the role as a former chief fire officer and understood local government as a former local authority director. His independence from the council enabled him to constructively challenge our practice, probing the approach we had taken, and making recommendations. Andy worked really well with councillors and was able to bring consensus on a sensitive topic, so the final report had the confidence of the whole Commission. Andy also drove the project at pace so that it delivered against a challenging timeframe"

PRE - HMICFRS INSPECTION SUPPORT FOR ROYAL BERKSHIRE FIRE AND RESCUE SERVICE (RBFRS)

Background to assignment

In the run-up to a first round of inspection by HMICFRS, the senior leadership team at RBFRS decided that it would be useful to engage some independent support and ‘critical friendship’ to assist with the Service’s preparations.

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Assignment Details

By accessing its extensive network of professional associates, Greston were able to put together a small team of experienced consultants from the fire and rescue and police sectors to work with RBFRS. By combining their expertise, Greston’s team were able to provide real insight into how the inspection process would be experienced by RBFRS staff, as well as advice on approaches for presenting an accurate picture of the Service’s current position and future plans to inspectors.

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Results Achieved

The insight provided by the Greston team, combined with the benefit of a number of ‘dry-run’ focus group sessions that they facilitated, was an invaluable feed-in to RBFRSs preparations for what proved to be an extremely successful inspection.

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Client Testamonial

“We knew that preparing for our first HMICFRS inspection would take a significant amount of time and effort which we hadn’t planned for. Greston Associates were able to provide a unique insight into the inspection process by combining significant fire sector experience and expertise with that from police associates who had been through and led similar inspection regimes. Their role as a critical friend was invaluable in helping us structure our preparation and focus our activities.”




Technical Guidance and Advice in the Emergency Services Sector


HEALTH SAFETY EMIRATES, UAE

Background to assignment

Health Safety Emirates (HSE) is a growing company specialising in delivery consultancy and training services to clients within the Middle East. HSE contacted Greston concerning gaining access to our Associates base and training services. Greston Associates Ltd is now the formal UK partner for HSE providing assess to UK sector expertise, products and services.

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Assignment Details

Through a growing demand for their consultancy and training services, HSE were seeking access to UK expertise and sector professionals. Additionally, several of HSE’s clients were requesting specialist training of which there was limited availability of accredited and assured specialist providers available within the Middle East Region.

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Results Achieved

Through the deployment of our associates, Greston provided the necessary expertise to meet and exceed the client requirements of HSE across a wide range of specialisms including oil and gas, fire protection, life safety training and operational guidance. A commercial relationship was established with several training providers who now deliver into the UEA via Health Safety Emirates.

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Client Testimonial

“Greston has quickly become our single professional and reliable UK partner providing services into the Middle East. Their sector expertise and knowledge, plus their ability to recommend training providers, has saved us a significant amount of time in researching and sourcing the right organisations and people. They are now our ‘go to’ place and have helped Health Safety Emirates establish a firm footing and professional standing in the Middle East.” Gareth Thomas – Managing Director HSE




Executive Leadership Development and Training


COACHING ASSIGNMENT WITH PUBLIC SECTOR CHIEF EXECUTIVE

Back ground to assignment

A recently-appointed Chief Executive decided to engage some coaching support in order to assist them in developing a leadership story which would help achieve buy-in from their workforce for the challenging organisational development journey they were facing.

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Assignment Details

Using his coaching experience and expertise in leadership story-telling, Andy supported the Chief Executive over several months to develop a compelling vision for the organisation expressed as a narrative intended to engage people at, both, an intellectual and emotional level.

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Results Achieved

The leadership narrative was used as a vehicle to explain to all staff and political stakeholders where the organisation was going, why it was important, what would be achieved as a result, and the role that everyone had to play in the journey. It was then used as the basis of a comprehensive organisational development programme which will transform the organisation and has already achieved significant performance improvements in a number of areas.

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Client Testimonial

“Andy’s coaching support has been invaluable. I now have an authentic and compelling leadership story to tell about who I am, why I choose to lead, what we are trying to achieve, and why I think people should join me on the journey.”

WORKING WITH CONNECT OXFORD TO DESIGN AND DELIVER LEADERSHIP DEVELOPMENT PROGRAMME.

Back ground to assignment

The Chartered Society of Physiotherapists took a decision to introduce a leadership development programme for middle and senior managers and commissioned Connect Oxford to design and deliver the programme in question.

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Assignment Details

One of the Directors of Greston Associates, Andy Fry was engaged as a member of the programme design and delivery team on the basis of his extensive leadership, coaching and training experience.

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Results Achieved

The team developed and delivered a hugely successful programme, which included a focus on the three leadership domains of ‘leading self’; ‘leading others’; and ‘leading across organisational boundaries’; with the core course delivering being augmented by group and 121 mentoring and coaching support for delegates. The pilot course received such positive feedback from, both, delegates and commissioners that it has now been run a second time.

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Client Testimonial
l“I have nothing but positive experience of working with Andy, as a leader, colleague and part of a leadership development delivery team. Andy has a way of engaging people quickly and building trusting relationships as well as having a great base of experience to draw upon. He is skilled at bringing clarity to complex problems, creating a collaborative delivery environment and supporting the development of others. Above all his approach is calm, flexible and appropriately humorous!” Anne-Marie Scott, Director at Connect Oxford.




Political Leadership Development and Training


WORKING WITH THE LOCAL GOVERMENT ASSOCIATION TO DESIGN AND DELIVER CIVIL RESILIENCE TRAINING FOR COUNCILLORS.

Back ground to assignment

In the aftermath of a series of major emergencies that occurred across the UK in 2017, the LGA took a decision to review its training and development offer for councillors in connection with their political role in civil resilience.

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Assignment Details

Greston Associates were engaged to design, and lead delivery of, a civil resilience programme for local Ward councillors, focused on their political role in preparing for, responding to, and recovering from major emergencies.

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Results Achieved

A Civil Resilience Masterclass for Ward councillors was developed and piloted at two locations in the UK. The feedback from the pilot programmes was so positive that the LGA have now established the Masterclass as a core element of its civil resilience training offer for councillors.

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Client Testimonial

“Greston worked with the LGA to deliver a number of councillor training workshops on civil resilience. These were meticulously planned and delivered to an excellent standard – Andy has an authoritative but personable facilitation style, so delegates enjoy the course alongside expanding their knowledge. The feedback for all the events we have run so far has been extremely positive, and more have been commissioned.”




Executive Public Sector Recruitment


SUPPORTING THE APPOINTMENT OF A CHIEF FIRE OFFICER/EXECUTIVE FOR AVON FIRE AND RESCUE SERVICE

Back ground to assignment

After a highly-challenging period in the history of Avon Fire and Rescue Service, Fire Authority members needed to fill the vacant position of Chief Fire Officer/Chief Executive with a high-calibre individual who would lead the process of developing and delivering an ambitious programme of organisational improvement.

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Assignment Details

Andy Fry was engaged to review and revise the Job Description and Person Specification for the role, before designing and taking an active part in a comprehensive selection process which would enable councillors to appoint an outstanding individual.

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Results Achieved

All aspects of the project were completed in accordance with a challenging timeline. The selection process developed by Andy was used to gather a wide range of evidence about each of the candidates, enabling Authority members to make an excellent appointment from a really well-informed position.

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